Kingsquared

The back story: I called Nextel before I deployed in order to cancel my service – things didn’t go as planned even though they assured me that everything was fine. Jessica notified me that Nextel had sent me a bill in February – I was obviously annoyed so I sent them an email – they ignored my email so I was forced to call them. I called them and things didn’t go as I hoped – read on -

I called Nextel while I was at work today in an effort to get rid of the erroneous charge and cancel my line. I talked to a gentleman in customer service who looked up my account and saw the previous phone conversations where I had requested cancellation of the service, discussed faxing a copy of my orders, called to verify that they had received all of the information required, and checked up to make sure that it was everything was going to be processed. He asked for a phone number so he could call back should we be disconnected – I told him that I was in Iraq – he was instantly nicer to me. He told me that he would see what he could do and asked to place me on hold – I obliged his request. A few minutes later, he told me that he had canceled the charge. He was unsure as to why there was a disconnect within his system because the account SHOULD have been canceled on the billing cycle ending in January. The customer service representative was helpful and polite throughout our conversation – all phone calls to customer service should be modeled on our interaction. Unfortunately, my interaction with Nextel was about to careen of a steep cliff – he told me that I would have to talk to cancellations yet again.
Continue reading Nextel – how I loathe thee